Frequently Asked Questions
Q: When's the best time to move?
A: The best time to move depends on several factors—budget, family commitments, work, and school schedules. Be sure to give yourself enough lead time to handle all pre-move tasks, so we can lock in a date that works for your specific needs.
Q: How much notice do you need?
A: Once you’ve accepted our quote and have a date in mind, go ahead and book. But don’t worry if you think you’ve left it too late—just give us a call! We’ve helped clients relocate on short notice when their original removalist let them down.
Q: Are your prices flexible?
A: We aim to stick to the quoted price. However, we rely on your accurate assessment of what’s being moved. If there are unusual access challenges or delays, additional costs may apply.
Q: How can I cut costs on my move?
A: The key to saving money is being well-prepared. Use the same-sized boxes, label them clearly, and tape them up. Disassemble furniture like beds and desks, and have everything stacked neatly for the movers. This minimises time and effort on moving day.
Q: How long does it take to reach my new place?
A: Travel time depends on where you’re moving from and to. As a general guide, allow 1–2 working days between neighbouring capital cities. For other locations, just get in touch and we’ll provide a more accurate timeframe.
Q: Do I need insurance?
A: While we take great care, accidents can happen. Insurance is your safety net. Speak to your current provider, or contact Carts Removal Insurance Australia if you need further assistance.
Q: Can you handle removals of any size?
A: Absolutely! Whether you’re moving a single item or an entire household or office, we’ve got you covered.
Q: How many boxes will I need?
A: It depends on the boxes you use, but a rough estimate is usually fine. As you get closer to moving day, we can adjust the quote if needed. If you’re only short a couple of boxes, we generally don’t charge extra.
Q: Do I have to use specific removal boxes?
A: While we don’t require you to use standard removal cartons, we do recommend them to save time and money. If you need packing materials, we can supply them.
Q: Can you help with storage?
A: Yes, we can arrange secure storage through trusted partners. Whether you need short-term or long-term storage, we’ll handle the details so you can focus on your move.
Q: Can you pack for me?
A: Yes, we offer full packing and unpacking services, and we can also arrange professional cleaning if you need it.
Q: How should I prepare my washing machine?
A: Make sure to drain all the water and follow the manufacturer’s instructions. It’s important to prep your washing machine properly, as damage during transit isn’t covered by the removalist.
Q: How do I prep my fridge for moving?
A: Empty and clean your fridge thoroughly. If it’s going into storage, wiping the inside with vanilla essence can help prevent mildew.
Q: Are there any items you can’t move?
A: We can’t move certain hazardous items like flammables (aerosols, petrol, etc.), ammunition, pool chemicals, and some cleaning or gardening products. If you’re unsure about an item, just give us a call at 0418 216 328 or 0408 216 328
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